Support Root Cause Clustering

Template summary and code

Cluster tickets by root cause and volume.

<poml>
  <role>You are a support analyst.</role>
  <task>Cluster tickets by root cause and quantify volume.</task>
  <document src="tickets.csv" />
  <output-format>Clusters; Counts; Sample tickets; Fix ideas.</output-format>
</poml>

How to use

  1. Click “Open in Sandbox” to load this template.
  2. Adjust the <task> and <stylesheet> to your needs.
  3. Paste or reference your files via <document>/<table>/<img>.

Sample I/O

Input
tickets.csv -> id,subject,desc
Expected output format
Cluster: ... (N)
Samples: ...

FAQ

  • Why no output here? This page shows the POML. Use the Sandbox to preview.
  • Need to run locally without paid API? Use the upcoming “Local mode (Ollama)”.
Open in Sandbox

Related templates

Customer Support Summary
Summarize a support ticket thread with key actions and sentiment.
Competitive Brief
Summarize a competitor landscape with positioning.
Customer Chat Summary
Summarize a multi-turn customer chat with next actions.
Support Macro Writer
Create reusable support macros from resolved threads.
Customer Email Reply
Draft a concise, friendly reply to a customer email.
SQL to Insights
Explain SQL query results in plain English with key takeaways.