Customer Support Summary

Template summary and code

Summarize a support ticket thread with key actions and sentiment.

<poml>
  <role>You are an expert support assistant.</role>
  <task>Summarize the following ticket thread. Provide actions, blockers, and sentiment.</task>
  <document src="ticket.txt" />
  <output-format>
    - Title
    - TL;DR (2-3 bullets)
    - Actions (who/what/when)
    - Risks/Blockers
    - Sentiment (brief)
  </output-format>
</poml>

How to use

  1. Click “Open in Sandbox” to load this template.
  2. Adjust the <task> and <stylesheet> to your needs.
  3. Paste or reference your files via <document>/<table>/<img>.

Sample I/O

Input
files -> (fill in your own)
Expected output format
Follow the Output format section in the POML.

FAQ

  • Why no output here? This page shows the POML. Use the Sandbox to preview.
  • Need to run locally without paid API? Use the upcoming “Local mode (Ollama)”.
Open in Sandbox

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